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Frequently Asked Questions

How to complete Plexus Pay account Setup?

Once you have activated your account you will then need to enter your Username & Password exactly as it appears in the registration email, as the information is case-sensitive, to successfully log into the account. Once you have logged in, you will be redirected to your Plexus Pay account Setup. This page requires you to enter the following:
  • Account Information: such as your First & Last Name, Residential Address, Date of Birth, Primary language preference

  • Identification: Social Security Number (US), Passport/Government ID (non-US)

  • Agreements: Agree to the Terms & Conditions, Verify that all of your information you provided is correct

  • Transaction Pin: Setup your transaction PIN between 4-10 numeric digits (no letters)

  • Security Questions & Answers

Once you have entered the necessary information, you should see this message at the top of your Plexus Pay account: “Congratulations! You have successfully set up your Plexus Pay account.”